If any of the following words are relevant to your workplace: values, behavior, morale, excitement, inspiration, norms, measurements, purpose, vision, mission, productivity, goals, objectives, people, employee, engagement, mapping, connecting, to name a few, then you are talking about culture. During this session clarity will be provided on how to elevate your culture through the most important part of your company – your people.
- Identify proven strategies on how to effectively measure what drives culture in today’s organization.
- Describe what the culture of an organization is and why it is important for leaders to be laser focused on aligning culture to strategy.
- Describe how culture and the service profit chain alignment are critical to the success of an organization